Grievance Redressal

Smart Byte Labs respects your rights under applicable Indian law, including the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023 where it applies. This page describes how to raise a grievance about VyaparNext services, privacy, or content on our platforms.

Grievance officer

Name: Pradip Parmar
Designation: Grievance Officer, Smart Byte Labs (VyaparNext)
Address: 312, Silver Trade Center, Mota Varachha, Surat, Gujarat 394105, India
Email: [email protected]
Phone / WhatsApp: +91 81603 56061

How to file a complaint

1. Email [email protected] with subject line "Grievance – [your shop name]".
2. Include your registered email or phone, plan name, invoice number (if any), and a clear description of the issue.
3. Attach screenshots or documents that help us investigate.

What we will do

We acknowledge grievances within three working days and aim to resolve them within thirty days. Complex matters (billing disputes, data export, or security incidents) may take longer; we will keep you informed of progress.

Privacy-related requests (access, correction, or deletion of personal data) are handled under our Privacy Policy and applicable law.

Refund disputes

Billing and refund complaints are first handled under our Cancellation & Refund Policy. If you remain unsatisfied after our written response, you may pursue remedies available under Indian consumer protection law.