Cancellation & Refund Policy

This policy explains how to cancel paid VyaparNext services and when refunds apply. It applies together with our Terms of Service. POS Lite remains free; you may stop using it without cancellation.

At a glance

• POS Lite (₹0): no subscription to cancel. Uninstall the app or stop signing in.
• Cloud Sync (₹299/month): cancel before the next billing date; we do not bill the following month. No refund for the current month already paid.
• Connected POS, Store, Commerce: monthly fees follow the same rule. Setup fees are generally non-refundable once deployment or onboarding has started.
• GST: refunds of eligible fees are net of tax treatment as per applicable law and your invoice.

How to cancel

Email [email protected] from your registered address, or message us on WhatsApp, with your shop name, registered email, and plan name. We confirm cancellation within two business days. Access to paid cloud or website features continues until the end of the period you have already paid for, unless we agree otherwise in writing.

Monthly subscriptions

When you cancel a monthly plan, auto-renewal stops. We do not refund the current month after the service period has begun, except where required by law or where we failed to provide the paid feature for a sustained period due to our fault.

Setup and one-time fees

One-time setup fees (for example ₹10,000 Connected POS, ₹25,000 Store, or ₹35,000 Commerce, as listed on pricing) cover deployment, configuration, and onboarding. They are non-refundable once work has started or deliverables have been shared, including theme setup, domain connection, or server provisioning.

If you cancel before we begin paid deployment, we may refund the setup fee minus any third-party costs already incurred (domains, payment gateway KYC, or similar), at our discretion.

Hardware

If Smart Byte Labs supplies tablets, scanners, or printers, return and refund terms are stated on your hardware quote or invoice. Defective hardware reported within seven days of delivery may be repaired or replaced. Normal wear, misuse, or damage after delivery is not refundable.

Add-ons and credits

SMS packs, WhatsApp credits, paid support upgrades, or other consumables are non-refundable once delivered or used. Unused prepaid credits may remain available until your subscription ends, as stated on your invoice.

Refund processing

Approved refunds are paid to the original payment method within seven to ten working days in India, depending on your bank or payment provider. Payment gateway charges already incurred may be deducted where permitted.

Chargebacks and disputes

Contact us before initiating a chargeback so we can resolve the issue. Accounts with abusive chargebacks may be suspended.

Escalation

If you disagree with a refund decision, follow our Grievance Redressal procedure.